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Better customer service required as people tighten
their belts |
TVNZ ONE News
(December 2011) |
|
 Firms
that want to survive the economic downturn no longer
have the luxury of ignoring dissatisfied customers,
according to a newly-formed association.
Customer Experience Management New Zealand
businesses association (cemNZ) is a collaboration
between Chris Bell, Dr Ian Brooks and Paul Linnell -
all well known in New Zealand as strong advocates
for improved customer care as a driver for business
success. |
|
|
|
Simon says: listen to your customers |
New Zealand Business
(August 2011) |
|
- Tell Simon customer
feedback channel - helping businesses get more
feedback from customers. |
 |
|
|
|
Building
industry says consent processes prohibit growth |
National Business Review
(April 2009) |
|
- CTMA's customer
experience study of Building Consent & Inspection
Services |
|
|
|
Customer Satisfaction
and Loyalty
(.pdf
file) |
Customer Excellence Magazine
(April/June 2006) |
|
- Where product and
service quality hit the bottom-line! |
|
|
|
Listen to those customer
complaints |
NZ
Herald
(11-Mar-2004) |
|
- Identifying and fixing
problems - the secret to retaining existing
customers |
| |
|
Valued customers left
waiting |
NZ
Herald
(5-Jul-2000) |
|
- "Customer Service
2000" Ernst & Young Benchmarking Study
(designed & managed by Paul Linnell) |
