Industry-specific and retail
outlet-specific reports
Industry-specific reports allow each
participating business to monitor its ongoing performance, identify
its strengths and opportunities for improvement.
The reports allow
businesses to compare their performance with other businesses in the
same industry.
For businesses with
multiple outlets, such as supermarket and restaurant chains,
analysis can be provided at the branch level allowing management to
monitor and manage the strengths and improvement opportunities of
individual branches.
Comments recorded by
customers are also included in the reports, identifying the
individual branch to which they apply.
Improvement
cycle
Participating
businesses review the reports to identify strengths and
opportunities for improvement. Remedial actions can be planned
and prioritised in terms of their potential impact on customer
loyalty and advocacy.
Improvement
initiatives can then be monitored to establish their effectiveness
and adjustments made where necessary. For multiple branch
businesses, opportunities for improvement can be identified at the
branch level and remedial actions may vary from branch to branch.
Privacy:
For customers
Customers
can provide their feedback anonymously and data is reported back to
our subscribing businesses in aggregate form, together with a
compilation of the comments entered in the comment portion of our
questionnaires.
For businesses
Specific
results for an individual business are only revealed to that
individual business, together with an aggregate results from
other participating businesses in that industry - for purposes of
performance comparison.
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