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This part of our site
includes a collection of tools and resources to help the customer-driven business
professional.
Tools and calculators:
It
is far too common for customer service functions and service quality
improvement initiatives to be unappreciated and under-funded. One of
the key reasons for this is the difficulty many experience in expressing
the return on customer service investment in financial terms. The
tools and calculators contained on these pages can help to provide an
estimate of what your customers are worth and the revenue at-risk from
poor service
By
entering your own company's data in these calculators the
foundations to a company-specific model can be constructed to
justify investment in service quality.
Resources and links:
We
have also compiled a number of links to other on-line resources that
may be helpful in your quest for building and excellent customer experience.
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