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About our clients

Although our clients come from a wide range of industries, they all share a belief in one common principle. They know that their ongoing success depends upon continued loyalty and advocacy from their customers. They know that their customers are the ultimate source of every penny of revenue and profit.

Our clients share our belief that ongoing success depends upon continued loyalty and advocacy of customers

About our clients

- Client overview

Industry Perspectives

- Local Government

- Financial Services

- Telecommunications

- Retail & franchises

This simple guiding principle is equally important to commercial organisations as it is for government departments and not-for-profit organisations. Knowing this, our clients actively pursue customer-driven business strategies that build their customers into their business, product and service improvement programmes.

What they do:

Our experience helping clients to implement these programmes includes work in the following industries:

Airline
Automotive
Consumer electronics
Consumer goods
Financial services
Healthcare

Information technology
Local government
Media / publishing
Pharmaceuticals
Public utilities
Passenger railways

What they say:

About our consulting:

"...easy to work with - knowledgeable, creative and delivers great results. Highly recommended!"

"...take the complex and translates it into practical, relevant and understandable information that a business person can directly use"

About our measurement programmes:

“The satisfaction tracking programme provides us with the insight into what the customer really wants and expects”

“Our managers look forward to receiving reports to see how effective new initiatives may have been”

“This is a powerful tool that we can now use across the organisation to drive our continuous improvement programme”

Where they are:

We have worked for clients in North America, Europe, the Middle East and Australasia.

With our "home office" in Auckland, New Zealand, our time zone leads the world. Our working day overlaps nicely with morning and early afternoon in Australia, afternoon in America and early morning in Europe. (For our local time, please take a look at out "Time Check" page).

So whatever, wherever, or whenever, you are, we are ready to help with your customer challenges too. Just contact us and we'll arrange a time for an initial discussion. By phone, by Skype or in person.